Refund policy
At AM Trends, we want you to receive your order in good condition and as described on our website.
Returns
You may request a return within 7 days of receiving your order if the product is:
- Damaged or defective upon delivery
- Incorrect or different from what you ordered
- Missing essential parts or accessories
Products must be unused, in their original condition, and returned with their original packaging where applicable.
Non-Returnable Items
Returns may not be accepted for products that have been used, damaged after delivery, altered, or returned without their original packaging or accessories.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number and clear photos or videos of the product and packaging.
We will review the issue and, where applicable, arrange a replacement or refund.
Refunds
Once an approved return is received and inspected, we will confirm whether your refund or replacement is approved.
For Cash on Delivery orders, approved refunds will be processed through an available payment method agreed with the customer.
Refund processing time may vary depending on the payment method.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, AM Trends will handle the return shipping where applicable.
For returns requested for reasons other than a product defect or our error, return shipping may be the customer's responsibility.
How to Request a Return
Contact us with:
- Order number
- Customer name and contact number
- Reason for return
- Clear photos or video of the product, if applicable
Email: Amtrends9@gmail.com
Phone: +92 322 4532 826
AM Trends reserves the right to assess each return request and reject returns that do not meet the conditions stated in this policy.